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Help Center
Frequently Asked Questions
Which payment methods can I use?
Can I pay in installments with a credit card?
How long does it take for my payment to be approved?
I am having a problem during payment. What should I do?
Can I top up my balance with mobile payment?
Can I get a refund after making a payment?
When will my refund be completed?
My refund was approved, but the amount has not reached my account. What should I do?
How can I create an order?
When will my order be delivered?
Where can I access my order?
My order is delayed. What should I do?
How can I use the E-pin I purchased?
I have a problem with my order. What should I do?
Can I cancel my order?
Can I return my order?
How can I create an account?
Can I shop without becoming a member?
I forgot my password. How can I reset it?
How can I verify my phone number?
I cannot sign in to my account. What should I do?
How can I update my information?
Why is verification requested when I sign in from a different device?
Can I open more than one account?
Why has my account been suspended?
Where can I access my support requests?
Why is verification requested for my payment?
Do I have to complete card verification?
I submitted the verification documents, but they were not approved. What should I do?
Will verification be requested again after I complete it?
Does live support provide mediation for marketplace listing transactions?
How can I add a listing to the Player Market?
I uploaded a listing. Why is it waiting for approval?
I get an error while adding a listing. What should I do?
Why was my listing rejected?
How can I remove my listing?
What is the blocking period and why is it applied?
Why is my Player Market listing not visible in the showcase?
What should I do after purchasing a listing?
When will the listing I purchased be delivered?
The seller is not delivering my order. What should I do?
The seller is not replying to my message. What should I do?
What should I do if the seller provides incorrect or incomplete delivery for my listing order?
Can I extend the blocking period?
Can I cancel a completed listing order?
I reported an issue with my listing order. When will the fee be refunded?
I received my listing order. How do I confirm it?
What happens if the listing I bought is taken back?
I have an issue with the listing I bought, but the blocking period has ended. What should I do?
Do I have to verify my identity information to add a listing?
Where can I see whether my listing has been purchased?
How can I deliver the listing I sold?
How can I deliver a PUBG account listing that was sold?
I delivered the listing, but the buyer did not approve it. What should I do?
I completed my listing sale. When will the payment reach my account?
Can the buyer remove the blocking period?
How can I withdraw the amount earned from a listing sale to my bank account?
When will my cash withdrawal request be transferred to my bank account?
Is there a commission on cash withdrawal requests?
Can I request a cash withdrawal to my Ininal card?
How can I track my game currency sale?
How long does a game currency sale take?
What should I do if my sale is not completed within the stated period?
What is the referral system?
How does the referral system work?
I want to change the referral I am registered under. What should I do?
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